Dialog

How can municipalities and citizens improve crisis management and cooperation?

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In times of crisis, effective communication is crucial for successful management. That's why our service, DIALOG, acts as a vital link between municipalities and citizens, facilitating consistent dialogue and mutual understanding. DIALOG comprises three essential communication components:

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• Information Section: This section offers daily updates and important information during crises to keep citizens informed and safe.

• Survey Portion: This section allows municipalities to gauge citizen well-being through short surveys, giving citizens a platform to express their opinions and contribute to decision-making processes.

• Feedback Section: This section empowers citizens to effortlessly communicate issues to the relevant authorities, facilitating prompt problem resolution.

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DIALOG promotes quick and informed decision-making, builds trust, and improves crisis management and cooperation for municipalities and citizens.

The project was part of the Service Design Module in Collaboration with Stiftung Risiko Dialog.